There are a lot of different transport companies out there and many of them provide similar services to the team here at LF&E Transport, so what makes us different? One of the key reasons why many of our customers choose and continue to use is that we only use specialist drivers that have been trained to the highest standard.
Investing in Quality Staff and Training
Providing excellent customer service has always been at the forefront of our business ethos and we only use drivers who are equally dedicated to achieving this. Though this has meant an additional investment on our part and the training process can be longer than other similar roles, it more than pays off. By going beyond what is required when training a driver and going the extra mile in terms of what we expect, we can ensure we’re able to provide the following to all of our customers:
A friendly, polite, and genuine service: Though the basis of the role is to deliver packages to specific locations, our drivers put the needs of the customer before anything else. This could mean assisting them with any delivery queries and carrying a package to a specific location or room if required. Whatever the customer needs will come before anything else.
Professionalism at all times: All of our specialist drivers receive exact instructions and know what is expected of them when they are making their deliveries; this ensures a high level of professionalism across the team.
Fully trained and competent drivers: Oftentimes our drivers will be delivering medical supplies, complex equipment pharmaceutical drugs and with this comes an extra level of understanding. Our drivers are briefed and trained on how to transport the packages, what to do if something goes wrong and how to handle any emergencies.
A good level of communication at all times: On occasion, there may be an issue with a delivery, a delay may occur or details may be incorrect; this is something that can be expected with any company. However, at LF&E Transport our lines of communication are always open and our drivers are on hand to assist with any problems. This allows errors to be corrected as soon as possible to minimise issues.
LF&E Transport Drivers
When drivers become part of the LF&E Transport team it isn’t simply a case of having a driving license and being sent on their way. In fact, our drivers are highly trained to ensure they can provide the highest standard of service to all customers, regardless of whether they are delivering pharmaceutical goods, food, homeware of refrigerated items.
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