What is Electronic Sign on Glass (POD) Proof of Delivery?
Getting a signature for a delivery is standard procedure for companies of all sizes, scales and specialities – but have you noticed how more and more of these businesses have gone digital?
Gone are the days when a delivery driver would ask for a simple signature – signing directly on a mobile device screen is now the norm.
However, there’s a world of difference between these electronic systems, and each has its own benefits and pitfalls.
As a business which offers end-to-end services at every stage of your cold storage and distribution journey, we thought long and hard about how to ensure we best service the needs of our customers and patients who need the products we deliver.
What Does ‘Sign on Glass’ Mean?
For companies needing to keep track of stock and deliveries, digitising the process is the best way forward.
Instead of using cumbersome paper which then usually needs to be entered into an online database, employing electronic technology helps to minimise fuss and streamline the process, something we’re very keen on here at LF&E.
Put simply, sign on glass technology links up to a delivery tracking system to make sure both we and our customers know where a product has been delivered, and when.
There’s been a growing demand for this kind of tech thanks to busy lives and, in the case of our business, the need for customers to receive their shipments quickly and efficiently.
Why Go Digital?
If you’re a customer waiting for your delivery, it’s stressful waiting for a parcel with no notification of when it’s likely to arrive.
Customer expectation is constantly evolving, and more and more people expect a higher level of service from even mid-sized companies.
Thankfully digital technology is equipped to keep up – and we’re always keen to deploy such tech in an effort to better serve our customer base.
How Does Sign-On-Glass Work?
After items are delivered, there’s no need for a physical signature – the recipient must simply sign their name on the digital screen handed to them by the driver with their parcel.
This saves time for everyone and the technology then links up to a proof of delivery notification for customers who are using our delivery reporting tech through Paragon.
These customers are able to see the exact location and ETA of their parcel with a 2-hour window, which helps them to plan their day and ensures they receive their medication at precisely the time we said we’d deliver.
When Things Go Wrong…
Using digital signatures and tracking of parcels not only makes perfect sense when dealing with high-value, vital cargo such as medication and pharmaceuticals, but also helps make the process of tracking missing goods much simpler.
One of the main advantages of electronic signatures is providing companies with watertight information on when and where items were delivered – and this helps us in the event of problems or attempting to deliver when the recipient is not there.
Digital signature tools such as the one we use as part of our partnership with Paragon allows us to provide up-to-the-minute tracking information which is immensely useful in the event of problems with delivery.
In addition to our chilled and ambient. storage being MHRA approved, this is another way we can lighten your load with a fully transparent, accountable end-to-end solution.
Safe And Secure
We are particularly enthused about using this technology due to the sensitivity of the cargo we carry.
Cold storage, transporting and delivering medicines requires as much accuracy as possible – these are deliveries which have the possibility to transform and sustain life.
Therefore asking for a signature on the dotted line seems far too simplistic – and called for a more comprehensive approach to tracking, tracing and confirming receipt.
In addition, the speed at which we can secure a signature on a mobile device means we’re soon back on the road and delivering elsewhere, meaning all our customers benefit from this superior level of efficiency.
Harnessing New Tech
As with any new technology, it is vital to use a company you trust to ensure any potential kinks have already been eradicated.
This is why we work with Paragon’s electronic point of delivery system to take proof of delivery.
We have never been a company that shies away from using the latest systems, but we do also want to ensure our turnkey service remains accessible to all of our customers – so there’s nothing else they need to do but sign on the screen and trace their parcels if they wish.
Fast, effective, simple.
Key Benefits of Sign on Glass
In summary, choosing to ask our clients to sign digitally brings a wealth of benefits both to us as a company and to our customers.
The primary reasons we have adopted this approach are to help us to:
- Boost security by improving the traceability and tracking capabilities of the business – deliveries show instantly once signatories have received a parcel.
- Enable us to help our customers track their own parcels, giving peace of mind and helping them structure their day without feeling beholden by waiting for a package to arrive.
- Eradicate the possibility of lost or missing parcels by providing real-time delivery tracking, helping customers feel more secure and ensuring our records remain accurate without the need for extra paperwork.
As a business constantly striving to excel in every stage of our integrated cold storage and delivery service, we take customer satisfaction incredibly seriously.
By adding digital signatures and tracing to our capabilities, we help to give them precisely the service they need to feel valued and reassured.
Interested in finding out more about digital signatures and deliveries? Contact us for an informal discussion about your needs.