Across The Threshold, LF&E Driving Quality In Home Care Deliveries
Across The Threshold – LF&E services matter to us. It’s why we’re nominated for the TCS&D Home Delivery Operator of the Year award. We’re proud of our duty of care towards the patients we deliver to and the high standard all of our drivers and trained to.
The Importance Of Trained Drivers
LF&E have spoken about their high quality of driver training before especially around the importance of across the threshold – LFE services. However, that training really comes to the fore in patient home deliveries. Our drivers are fully aware of the delicate nature of goods that they are delivering and understand the strict guidelines that need to be adhered to, this to ensure that there is no breach of confidentiality or put either the patient or themselves in a vulnerable position, therefore, our drivers are trained in Across the Threshold deliveries.
All our drivers must be DBS checked to work with us; they all wear discrete uniforms and have visible ID with them so that the patient answering the door can be sure they are letting the right person in. We also send a text notification to the patient’s facility so they know the estimated delivery time slot and can comfortably plan their day around the consignment coming in.
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Why You Need A Quality Control Focus
Our drivers are instructed to make sure the right person receives the correct consignment. This means there are no mistakes in medicine delivery, as the person who receives the delivery will know what is usual and what is not in any specific consignment. This also means that the driver can correct any errors swiftly and ensure that none of the rest of their deliveries is mislabelled.
Our service also encompasses an ‘across the threshold’ service; drivers are aware that many home care patients may have difficulty transferring medication, especially if the consignment is considerable, from point A to point B. LF&E drivers carry the delivery inside to any specific room or place in the home and will carry out a thorough stock rotation of medication in the patient’s fridge if contracted by the home care provider.
The Importance Of Listening To Patient Feedback – Adverse Event Reporting
What makes LF&E drivers different is that they are aware of what to do in any adverse events. If a patient mentions that a new medication has given them bad side effects or if the patient appears to need urgent medical care at the time of delivery, our drivers know the processes to be followed.
Communication is The Key To Success
Our lines of communication with our drivers are always open. This is what makes LF&E different from so many other refrigerated transport companies. In every line of work, things will go wrong. It’s a result of human error and is unavoidable in any environment where humans work. However, because of our strong relationship with our drivers, they know they can reach out to us quickly and work to minimise any issues. We know that if something comes up, they will let us know.
LF&E leading the Way with Home Care Deliveries
This foundation of trust makes LF&E one of the strongest companies in the industry. Our trust is passed onto our drivers, who pass it onto the home care patients we deliver to. Offering a white glove service is not just something we strive for, it’s something we expect.
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Whatever we do and whatever we deliver, it’s the patients who are our highest priority. They’re the ones the medicines are for, so it’s imperative they receive quality every step of the way.
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