How Do We Uphold Standard Operating Procedures? – LF&E
LF&E, like any business dealing with sensitive information and materials, has Standard Operating Procedures that its staff are instructed in. It’s incredibly important that these are upheld day to day, because they are the litmus test by which we measure our success.
We continually make sure that everyone who works for us is kept abreast of our latest developments and understands how to uphold our Standard Operating Procedures in the everyday running of the company.
Our drivers aren’t hired and immediately given a route. They complete a training course first before carrying out deliveries under the supervision of a trainer. This means that LF&E understand that the driver has an understanding of Good Distribution Practice, how to use the Route Manifest, understand what support they have and a more specialist understanding of their deliveries. As such an integral part of our business, we also ensure that our drivers know how to test, record, set and evidence the temperature-controlled elements in the van.
Adverse events happen in any job, but when the job deals with healthcare equipment and clinical waste, it is even more important that correct procedures are followed. Since our drivers perform home care deliveries, we ensure that they are aware of adverse effects experienced by a patient. This could be illness-related or medicine-related, but our drivers have been trained to help and have a legal duty to report any patient adverse events they see whilst making their deliveries.
All LF&E staff have a personal and legal duty to safeguard and protect children, for more information on this check out this article from the NSPCC. Our operating procedure ensures that our staff—and especially drivers, who may have contact with a wider range of people than staff who remain in one base—know the signs that indicate a child needs help. These signs can signal various kinds of abuse, and when spotted a driver can instantly make a report to their manager or the LF&E Safeguarding Lead, who can contact Children’s Social Care.
Across the Threshold
LF&E welcome the needs of patients who require extra help in their homes when it comes to medicine delivery. To protect the patient and the driver, the driver will inform the logistics team before entering, whether it is to help a patient reorder medication or take away an older batch.
Check out this Blog where we discuss in more detail all about Across The Threshold
We understand that sometimes exceptions must be made if the patient is taken dramatically unwell. In cases like these, the driver knows to dial the emergency services before immediately entering the property.
Because LF&E handle confidential and vitally important data every day, good information security and governance controls are hugely important. This means that the confidentiality, integrity and the availability of the sensitive information LF&E handle is not compromised. Whether this information is patient-related, employee-related or business-related, LF&E have a legal requirement to ensure information stays within the business.
This is why we train our drivers to keep this information secure and to speak up if they see information being mishandled.
Whatever we do and whatever we deliver, it’s the patients who are our highest priority. They’re the ones the medicines are for, so it’s imperative they receive quality every step of the way.